The integrity of the QualityPro accreditation is maintained in four ways:
- At each renewal, accredited companies send a signed affidavit along with their payment. The affidavit affirms that the company is in compliance with the QualityPro Standards.
- Every year, 10% of accredited companies are randomly selected for an audit. Selected companies are asked to supply evidence that demonstrates compliance with the QualityPro Standards.
- A grievance procedure is in place (detailed in the Bylaws). When a complaint is received, both the reporting company and the reported company receive audits. The reporting company remains anonymous.
- Per the Bylaws: QualityPro may audit the records of member companies and request information to assure the compliance with the professional standards of QualityPro.
QualityPro shall not have access to any records other than those necessary to assure the Member's compliance in the program. All information obtained during the audit procedure shall be kept confidential.