Testing and Training

QualityPro wants to ensure that employees of accredited companies have the knowledge and understanding necessary to provide a professional pest management service. 

In addition to pest biology and control, the QualityPro exam educates individuals on consumer relations elements, safety, and professionalism. Upon the successful completion of this exam, each employee will be provided with a personalized certificate of completion and score sheet.

There is no fee for the exam. After application to QualityPro, your employees will have access to the QualityPro exams at www.npmatraining.org

Standard 4:1 details the requirements of sales/technician training:

A QualityPro Accredited Company must adhere to the following with regard to current and prospective Sales/Technicians:

  • 100% of a company’s Sales/Service staff have taken and passed the QualityPro examination within six months of application for the QualityPro Program.
    • Newly hired Sales/Technicians must take the examination within 6 months of their date of hire.
    • If a Sales/Technician has taken and passed the QualityPro Examination, credit for the examination is transferable between employers.

For employees hired on or before 12/31/2018 at companies accredited before 7/1/2018:

  •  In states without required Sales/Technician testing requirements, the company must ensure that 100% of its Sales/Technicians have taken and passed the QualityPro Examination within six months of application for the QualityPro Program.
    • Newly hired Sales/Technicians must take the examination within 6 months of their date of hire.
    • If a Sales/Technician has taken and passed the QualityPro Examination, credit for the examination is transferable between employers.
  • In states with required examinations for Sales/Technicians, the company must ensure that all Technicians are in compliance with state requirements.
  • If, for state certification or licensing, an individual passes a state examination which QualityPro deems adequate to meet QualityPro standards, he or she is exempt from taking the QualityPro Examination.
  • States where certified service technicians do not need to take the QualityPro Exam: AZ, CA, CT, DE (limited to termite technicians), GA, IA, ID, IL, IN, KY, LA, MA, ME, MI, MN, MT, NE, NH, NJ (limited to termite technicians), NM, NV, NY, OH, OR, OK, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI. States where certified salespeople do not have to take the QualityPro Exam: CA, GA, HI, IN (if making pesticide use recommendations and treatment specifications), TN, SC, WA.

Note: In the case of a valued employee who is employed prior to the company receiving the QualityPro accreditation and who fails the examination, the employer has the option to sign a statement vouching for the employee’s technical competence. The number of employees exempted under this provision may never exceed 10% of the sales/service technician employee base or one employee, whichever is greater. This exception does not apply to employees who are hired after a company earns the QualityPro accreditation. If a new employee does not meet these training requirements, they must be accompanied in the field by a qualified employee until such time as they meet these requirements.

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