M & M Pest Control

How did you get started in the pest management industry?  

MMPC began over 25 years ago, starting as a small operation with just one full-time technician dedicated to serving local clients with care and integrity. At that time, the pest control industry was heavily reliant on traditional advertising like the ten-pound Yellow Pages, but the world was quickly shifting with the rise of internet marketing and digital search. We were among the first companies in the industry to recognize this change, embracing online platforms to connect with clients more efficiently and transparently.

More importantly, MMPC was founded with a vision to do pest control differently. Long before “green” became a common marketing term, we were one of the pioneering companies to integrate eco-friendly and low-toxicity treatments, practicing what is now recognized as the foundation of Integrated Pest Management (IPM). Our approach focused not just on eliminating pests but on understanding their behavior, identifying root causes, and creating healthier environments that prevent infestations without relying solely on chemical applications.

From our humble beginnings with a single technician, we have grown into a trusted leader known for professionalism, environmental responsibility, and science-based pest solutions, while staying true to the core values that started it all.

Tell us your most memorable moment so far in your career in the pest management industry.

One of the most memorable and meaningful milestones for MMPC was the moment we were finally able to offer our employees health insurance and 401(k) retirement savings plans. For us, this was more than just a business decision—it was a reflection of the values that have shaped our company from day one.
MMPC is built by a team of hardworking individuals, many of whom are supporting families. We understand that access to healthcare and the ability to plan for the future are not just benefits, but essentials that provide security, dignity, and peace of mind. Being able to extend these benefits to our staff marked a turning point in our journey, demonstrating that we were not only growing as a company but also fulfilling our commitment to care for the people who make our work possible. It remains a proud reminder that our success is measured not only by the services we provide but by the positive impact we create in the lives of our team and their families.

What is the guiding principal behind your success with MMPC ?

The guiding principle behind our success is a commitment to doing the right thing—by our customers, our team, and our community. We focus on delivering exceptional service, investing in professional development, and holding ourselves to the highest ethical and operational standards. This foundation has allowed us to build trust and long-term relationships that drive our success.

Why did your company choose to earn the QualityPro accreditation?

We pursued QualityPro accreditation because it represents the benchmark of professionalism in our industry. We wanted to demonstrate to our clients that we are dedicated to safety, transparency, and excellence in everything we do. Earning this credential validates our commitment to operating above and beyond minimum requirements.

Overall, what do you think the most valuable aspect of QualityPro is to your company?

The most valuable aspect of QualityPro is the structured framework it provides for continuous improvement. It gives us clear standards for training, customer service, and business practices, which helps us maintain consistency and quality as we grow. It also differentiates us in the marketplace as a company that doesn’t just talk about high standards but has proven we meet them.

Timothy Wong
Founder & CEO
M&M Pest Control